Terms and Conditions

COMPANY INFORMATION

Registered company details:

Registered in England and Wales No. 07710196.

Registered address: 145 – 157 St. John Street, London EC1V 4PY.

Arabelle Skin Sense and all logos are trademarks of Arabelle Skin Sense Ltd.

Postal Address:

44 Worsley Bridge Road, London, SE26 5BE

 

CONTACT DETAILS

Contact us for help with any queries you may have.

Customers Call: +44 (0)843 523 5458 or +44 (0)740 520 6624

Media/PR Call: +44 (0)843 523 5459

Email: info@arabelleskinsense.co.uk

Monday to Friday: 09.30am – 05.30pm

Saturday: 10am – 4pm

Sunday: Voicemail

Bank holiday: 10am – 4pm

 

USING ARABELLE SKIN SENSE LTD NATURAL PRODUCTS

Goods supplied by the Seller contain natural ingredients which may cause an allergic reaction; Buyers should ensure they are not allergic to any of the ingredients contained. If pregnant or planning a pregnancy, seek medical advice before purchasing.

If you have a nut allergy please seek advice before purchasing, as nut oils are used in some blends and all blends are made in the same area. If you have any questions about any of the ingredients found in Arabelle Skin Sense skincare creams and oils please do not hesitate to email info@arabelleskinsense.co.uk or call 0843 523 5458.

Please ensure the blends are stored in a cool dry place and used appropriately, as no responsibility will be accepted by the Seller for damage or defect of goods from inappropriate storage or use.

All Arabelle Skin Sense creams and oil blends have passed Safety Assessments and conform to EU Cosmetics Directive 76/768/EEC and UK legislation, however, essential oils are potent entities and if you think your skin may react adversely please perform a skin patch test on a suitable part of your body

DELIVERY RATES & OPTIONS

We aim to offer an efficient delivery service. All items that are in stock will be dispatched within 3 working days (normally sooner). Please allow 3-7 working days for delivery of your order.

£3.95 – Standard Delivery

Delivery within 3 – 7 working days.

£6.95 – Next Day Delivery*

Delivery the following working day. Orders must be placed by 12 noon. Not after.

8.95 – Next Day Delivery AM*

Delivery by 12 noon the following working day. Orders must be placed before 12 noon the working day before.

£12 – Saturday AM Delivery*

Saturday by 12 noon. Orders must be placed by 12 noon on a “working Friday” to guarantee Saturday AM delivery. If the order is placed after 12 noon, it will be delivered the following Saturday.

 

INTERNATIONAL DELIVERY CHARGES

EUROPEAN TERRITORIES AND THE REPUBLIC OF IRELAND

Delivery charges and times are as specified below:

France, Netherlands, Belgium, Luxembourg, Germany, Denmark, Austria, Switzerland, Spain, Italy, Czech Republic and Slovakia – £15 delivery charge and will take 5-10 working days.

Sweden, Finland, Estonia, Poland, Portugal, Hungary and Slovenia – £15 delivery charge and will take 5-10 working days.

Norway, Iceland, Latvia, Lithuania, Romania, Croatia, Bosnia Herzegovina, Montenegro, Bulgaria, Greece – £15 delivery charge and will take 6-10 working days

 

EU COUNTRIES THAT DO NOT INCUR CUSTOM CHARGES

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden.

 

US DELIVERY CHARGES: Royal Mail International

£20 for International Signed For and will take 10 – 14 working days.

£15 for Standard Delivery and will take 10 – 14 working days

 

RETURN OR REFUND GUARANTEE

If, for any reason you are unhappy with an item you have ordered, you may return it within 14 days, unopened and in its original saleable condition, to our address.

Upon receipt, we will be happy to give you a full refund. Alternatively you may wish to exchange it for another item. Please note that post and packing costs are non-refundable.

 

Returning an Item

To return an item, please dispatch it in its original wrapping (please obtain a free proof of postage from the Post Office) and accompanied by a note outlining your name, address and reason for return to:

Arabelle Skin Sense Ltd

44 Worsley Bridge Road, London, SE26 5BE

We will notify you by email when we have processed your refund.

 

MISSING OR DAMAGED ITEMS ON DELIVERY

In the unlikely event that you receive an incomplete, damaged or incorrect order, you must notify us within 24 hours of receipt. In the event of damage to items, you must retain all packaging. We may ask for photos (where possible) in order to submit a claim to our carrier.

 

CANCELLING YOUR ORDER

You may cancel your order at any time prior to your order being processed (up to 3 working days). Please note that your order may have been processed and dispatched within the three days as this is our aim. You can notify us of cancellation by emailing info@arabelleskinsense.co.uk with your name, address, and order reference number.

You may also cancel your order at any time after it has been dispatched, but no later than 7 working days after the day after you receive your. Please return the goods in its original condition to Arabelle Skin Sense Ltd, 44 Worsley Bridge Road, London, SE26 5BE, together with the original invoice and obtain a free proof of postage from the Post Office. Arabelle Skin Sense Ltd will refund you the purchase price of the goods.

 

PAYMENT

We use Paypal and Nochex to process payments. You don’t need a Paypal account to make an order, simply choose Nochex option at check out, enter your debit/credit card details and submit your payment.

We must receive full, cleared payment for an order before we dispatch the goods. If the issuer of your card refuses to authorise payment, we won’t be liable for any delay or non-delivery.

 

ORDER PLACING AND PROCESSING

Orders can be placed in three ways:

1. Through our website at www.arabelleskinsense.co.uk or www.arabelleskinsense.com

2. Via email at order@arabelleskinsense.co.uk with your order, full address and payment details

3. By telephone, on 0843 523 5458

We aim to ship orders within three business days of receipt.

Once orders are processed, amendments cannot be made; a new order will have to be made.

While we maintain a constant stock of all of our items, we do sometimes run out. Every effort will be made to update the site to reflect this, but occasionally, orders do slip through. If this should happen we will notify you of this by email before we proceed with the rest of your order.

 

PRICING

Prices are subject to change without notice.

 

PROMOTION CODES

From time to time Arabelle Skin Sense Ltd offers promotions through e-mails, newsletter sign up, and Internet advertisements. Promotional codes may be valid for free shipping, free products or discounts off your order. Please note that use of these codes is limited to one per customer.

 

WEBSITE ACCESS

Access to the ‘My Account’ section of this website is only available to registered users. Registration is required to enable you to access other areas content or services on the website.

Where you are asked to provide information on the website

You agree to provide true, accurate, current and complete details.

You agree to maintain and update any information you provided when you registered with the website to keep it accurate and to maintain the security of your login and password.

You accept responsibility for all activities that occur under your user account.

At our discretion, we reserve the right to restrict access to areas or all of the website. We may disable your account and password at our discretion.

 

TESTIMONIALS

Arabelle Skin Sense Ltd is under no obligation to use any or any part of any product review or testimonial submitted. Under these terms & conditions of submission you agree, and give permission so that Arabelle Skin Sense Ltd may publish and/or reproduce any part of the testimonial for any and all marketing purposes of Arabelle Skin Sense Ltd. Prior to use Arabelle Skin Sense Ltd reserves the right to review; to correct typing or grammatical errors; to shorten product reviews and testimonials.

Product reviews and testimonials may be used for any form of activity relating to Arabelle Skin Sense Ltd products and services, in printed and online media.

 

LIMITATIONS OF LIABILITY

Whilst we aim to ensure that the information on the website is accurate and complete, we are not liable for express or implied suitability for any purpose. We also cannot ensure the availability and maintenance of the website. You agree that you use the website at your own risk.

 

VARIATION

From time to time we may revise these terms and conditions without notice. To ensure you are up to date this, regularly check this page to ensure familiarity with any changes. Your continued use of the website will be deemed acceptance of the changes.

 

AGREEMENT

The Terms & Conditions herein constitute the entire agreement between you and us (Arabelle Skin Sense Ltd) regarding your use of the Website.